Incoming Orders

Whenever your articles are ordered on a channel, you will receive an order file (referred to as the "order" in this documentation). Most channels handle the payment process themselves and will only forward an order to you once they have received the respective payment. Orders like this are considered confirmed, and you will be expected to process them and dispatch the ordered articles.

Some channels pass incoming orders on to you before they have received any payment. Orders like this should not be considered a prompt for dispatch but are merely notifications about incoming orders. In this documentation, such orders are generally referred to as "pending orders". You should reserve the ordered items until the order is flagged as "paid". TB.One automatically generates reservations and confirmation messages for pending orders. These reservations can be viewed at "Orders > Reservations".

Received orders can be found at "Orders > Order list".

For further information, see also:

•Manual order processing - overview