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Customer Returned Items Report

 

ATTENTION:
The Customer Returned Items Report is only available for ZRS PURE and ZRS PLUS partners.

The Customer Returned Items Report contains all customer returns that were sent to a Zalando return center in the defined period of time.

Frequency

You can choose between

•weekly,

•and monthly reporting.

Irrespective of the reporting frequency, the reports are always generated at 6 a.m.
 

ATTENTION:
Customer Returned Items Reports are named according to the following scheme:
zrs_customer_returned_items_x_yyyymmdd_hhmmss.csv

The reports are provided with the CSV settings that you have set in TB.One under "Admin > Export > List exports".

FIELD DESCRIPTIONS

A Customer Returned Items Report's CSV file contains the following fields:

Column Header

Description

Example

returned_at

Indicates when an article is scanned for the first time at a Zalando return center

2024-05-10T15:46:34.16196Z

ordered_at

Indicates when the customer ordered the article

2024-04-09T08:02:02Z

return_center_country

Zalando return center's country where the article was returned

DE

sales_channel_country

Country where the article was sold

Denmark

return_center

Zalando return center's name where the article was returned

Zalando Logistics Erfurt

order_number

Order number

123456789

ean

13-digit EAN

1234567890123

quality_label

Unique identifier per EAN per article

0002L01KB8E

simple_sku

Zalando Simple SKU number

TO123456E-A123456789

shipment_number

Shipment number of the parcel you sent to the customer

1234567890123456

item_classification

Classification of returned article:
"DEFECTIVE" or "A_GOODS"

DEFECTIVE

article_processing

Result of article processing:

▪"SHIP_TO_PARTNER" (for ZRS Pure)

▪"OFFER_TO_CUSTOMERS" (for ZRS Plus)

OFFER_TO_CUSTOMERS