In need of assistance? If you couldn’t find the answer to your question in our Help Center, submit a support case to support@tradebyte.com and we’ll gladly assist you!
TIP: If you have multiple unrelated issues, send a separate email for each topic so our specialists can solve them faster. |
ATTENTION: For Urgent Cases & Security Incidents: •Critical Out-of-Hours Issues - For very high-priority incidents outside of business hours (5 PM to 9 AM CET/CEST on weekdays, weekends, and public holidays), please visit https://www.tradebyte.com/en/outofhours/. •Security Concerns - If you suspect a security incident, please reach out directly to contact.security@tradebyte.com |
To get your issue resolved as soon as possible, watch our quick tutorial, and make sure your email includes the information below:
•Subject line - Clear keywords that describe and summarize the issue
•Account information - Account name and number
•Product information - Article/product number, or ideally the EAN code
•Location - The exact page/section you’re using in TB.one
•System - Live, test or staging
•Channels - List of the affected channels
Additional Information for Specific Issues
Click the sections below and include additional information in your email if your issue relates to product feeds or orders:
•File format (CSV or XML) •Exact file name & timestamp •File directory •Attach the file (if small) |
•Affected sales channel •Order number & Order ID •Date & time order was placed by the customer/received by TB.One |