TB.One > Import & Export > Export Errors > How to Solve "Double Variant Values"

How to Solve "Double Variant Values"

Description

In TB.One, all of a product's articles (variants) must be unique. So, each article must have at least one unique variant dimension. If two articles have the exact same values for all variant dimensions, they are duplicates and cause this error.

EXAMPLE:
Your product's articles differ from each other by size and color (these are their variant dimensions). If two of the articles have the size value "M" and the color value "Black", the "Double Variant Values" error occurs.

 

ATTENTION:
This is a severe error that blocks exports to all channels! The Article Error Hub only shows channel-specific errors. It will not list this error.

The error is shown directly at the product:

•Go to "Articles > Product list".

•Open the affected product.

•Switch to the tab "Article list".

Affected articles are highlighted in red.

Possible Causes

1. A Variant Dimension was Deleted

By accident, you might have deleted a variant dimension through an import process. The remaining dimensions are not enough to keep your articles unique. The duplicate articles are no longer exported to any channels.

EXAMPLE:
You sell a t-shirt. For simplicity, we'll assume you offer it with just two variant dimensions, each with two different values:

•Color (Blue, Black)

•Size (M, L)

This results in four unique articles. Accidentally deleting the "Color" variant dimension leaves you with two pairs of identical articles. These duplicate articles are not valid.

Articles Before "Color" is Deleted

Articles After "Color" is Deleted

Black, M

M

Blue, M

M

Black, L

L

Blue, L

L

2. A New Article Was Added

You have added a new article to the product. If the article has the same variant dimension values as another article, both articles are no longer exported to any channels.

3. Articles Were Moved Between Products

You have moved an article from one product to another. This can easily create duplicate articles with matching variant dimensions inside the target product. These articles are no longer exported to any channels.

Solution

To fix this error, ensure that all articles/variants within the product differ by at least one variant dimension.

ATTENTION:
Deactivating the duplicate articles will not fix the error. Your other articles will still not export. To fix the error, no articles can have identical variant values.

1. Check Variant Dimensions

•Go to "Articles > Product list" and select the broken product.

•Switch to the "Article list" tab.

•Check that all variant dimensions you need (like color and size) exist.

•If a dimension is missing, check your latest imports. Then, fix your file to include the variant dimension.

•If a variant dimension is missing, but you do not import product data, add the variant dimension directly on the "Article list" tab.

2. Check Moved Articles

•Check whether articles were moved from another product into the affected product.

•Switch to the "Functions" tab to trace the articles' origins.

•Do not delete moved articles! Instead: Move the articles back to their original product if possible. Use the "Move article(s)" option on the "Functions" tab.

3. Identify Articles that were Imported Incorrectly

•If articles were imported into the wrong product, move them to the correct product. Only delete articles if you are sure they were never exported and you will not need them later.

4. Next steps and prevention

•Regularly review your imports to ensure completeness and consistency of variant dimensions.

•Document changes made to products, especially when moving or deleting articles.

•Avoid removing variant dimensions without checking their impact on existing articles.

If you need further assistance, feel free to contact our Support Team or consult additional guides in the Article Error Hub and TB.Hub.

For further information, see also:

•Creating Multiple Variants for one Product

•Article Fields in the Import CSV

•Variant Information in the XML Import