TB.One > Order Data and Order Processing > FAQ - Order Data and Order Processing > TB.Print is Not Working
You have downloaded the desktop application "TB.Print", but are still not able to print documents?
TIP: |
1. Is TB.Print Active?
When you have correctly installed TB.Print on your system (admin rights required), the application starts automatically. When the application is running, the TB.Print icon is displayed in your operating system's task bar. In Windows, you can usually find it with the icons on the task bar's right side.
If TB.Print is not active and you cannot start it manually, check whether it was installed correctly.
2. Does the Operating System Support TB.Print?
Version 1.0.0 of TB.Print for Windows supports 32-bit and 64-bit systems. Newer versions only support 64-bit.
3. Are the Printers Correctly Configured in TB.Print?
•Go to the task bar and right click on the TB.Print icon.
•Select the menu item "Printers".
•Ensure the column "Host" contains the correct IP address for each printer.
•Ensure the column "Port" contains the correct port number for each printer. The default value "9100" is the standard setting that works for most printers.
TIP: •EPL Small: Printer for article labels. •EPL Large: Printer for shipping labels. •PCL Default: Printer for DIN A4 sheets (such as delivery notes, invoices, etc.) |
4. TB.Print Produces PDF Files Instead of Printing Documents
Ensure TB.One is configured correctly. Depending on the way you process orders, these settings are found in different places.
A) Order Processing via the Scan Desktop
•Go to "Admin > System settings > Order processing".
•Find the menu section titled "Menu item Scan Desktop".
•Depending the documents you want to print, select the following options:
o"Print shipping label after 'Complete order' (via label printer)"
o"Print invoice after 'Complete order' (tab 'Dispatch advices')"
o"Print credit note after 'Complete order' (tab 'Returns')"
•Save your Settings
B) Order Processing in Other Menus
•Go to "Admin > System settings > Documents".
•Find the menu section titled "Automatic output of PDF documents".
•Select all TB.One menus where you want to send documents to the printer automatically.
Option |
Affected menu/document |
|---|---|
Order list |
Menu "Orders > Order list" |
Order |
Order detail menu (displayed after you open an order via the order list or another menu) |
Reservation list |
Menu "Orders > Reservations" |
Goods issue |
Menu "Orders > Goods issue" |
Package list |
Menu "Orders > Package lists" |
Invoice |
Automatic printing of invoices |
5. Other Issues
•Check whether you can print using other programs. If not, your printer may not be set up correctly.
•Check whether the printer network addresses are configured correctly.