CHANNEL SHEET: KIABI

TIP:
Use the integration guide to integrate new channels and refer to this Channel Sheet whenever the guide prompts you to.

This Channel Sheet contains all channel-specific information for Kiabi.

Kiabi

kimc

530

EUR

Kiabi.com

kifr

531

EUR

ATTENTION: Perfluoroalkyl and polyfluoroalkyl substances (PFAS) are prohibited in France!
The sale of products containing perfluoroalkyl and polyfluoroalkyl substances (PFAS) is prohibited in France since the 1st of January of 2026. PFAS is commonly used in waterproof or stain-resistant finishes and cosmetics, please audit your articles on French platforms to ensure they are compliant.

B-01: Payments

Find your payment methods at "Basic data > Payment > Payment methods".

Payments are managed by Kiabi. When the channel is activated or, at the latest, when the first order comes in, a payment method with the channel name is created automatically. For the export to an ERP-system, you can freely select an export key.

D-01: Product designation

•The product designation is mandatory for Kiabi.

•The length of the product designation is limited to 100 characters (56 characters max. recommended by the channel, excluding the brand name).

•Provide the common noun and proper name.

•Use the title profile.

D-02: Special text

Kiabi does not use the field "Special text".

D-03: Description

•The product description is mandatory for Kiabi.

•The length of the product description is not limited.

•The product text profile can be used.

•The description also includes legal information and bullet points.

D-04: Components

The following components are mandatory at Kiabi:

•Variant-forming components (size and color)

Components are only transmitted to the channel only if assigned in the value mapping.

D-05: Attributes

Use the recommended components listed under "Product Properties - Attributes" in the article "Product Description".

Attributes are only transmitted to the channel only if assigned in the value mapping.

E-01: Article numbers

Provide the following article numbers:

•Article number

•EAN (13-digit)

EAN codes must be absolutely unique. Within one account, multiple identical codes are not permitted. The validity of the EANs provided is checked.

E-02: Shipping information

Provide the following mandatory shipping information:

•Package type

•Shipping type

The shipping information below is optional:

•Weight

•Delivery time (in days)

•Number of packing pieces

•Pack sizes (height, length, width in cm)

•Country of origin and Intrastat category

E-03: Variant dimensions

The following requirements apply for variant dimensions:

•Depending on the article, via size and color

•Max. 2 variant dimensions

F-01: Media

•Provide images in a commonly used format such as png or jpg.

•Number: Min. 1 product image, 1 article image (front view), max. 5 detail view images

•Size: 1200 x 1200 px

•Resolution: Min. 72 DPI

•The product image will always be used as first article image.

G-01: Carrier

•Ship with DHL, Colissimo, Chronopost, DPD, UPS, or France TNT.

•Shipping surcharges are not permitted.

G-02: Delivery note

You can configure the Kiabi delivery notes at "Admin > System settings > Documents" and add custom text.

G-03: Invoice

You don't need to print invoices for Kiabi. The channel sends the invoices to the customers. Print invoices for your own records only.

G-04: Proposed return code

You don't have to send return codes to the channel with your dispatch advices.

G-05: Delivery documents in package

Delivery note and return label.

G-06: Refund deduction

At Kiabi you can deduct a percentage from the reimbursed amount, if an article is returned in bad condition. In that case, specify the precentage you want to deduct on corresponding order's "Returns" tab.

G-07: Return causes

Kiabi does not process return causes and states.

X-01: Size grid

Kiabi does not use size grids.

X-02: Base prices

No base prices are required at Kiabi.

X-03: Categories

For a complete list of all categories, go to "Basic data > Classification > Typification". To reduce the number of categories available for selection at the product, mark categories that you do not use as "not assignable".

Channels change their categories from time to time. Any major changes will be announced in TB.One. Outdated categories are highlighted with a red icon. Move all affected products to valid categories.

X-04: Value mapping

Map at the category level for Kiabi. The available channel values may differ from category to category.

The following values are mandatory for the value mapping:

•Standard components/attributes (colour, material, season, target group, gender, ...)

X-05: Pending orders

Kiabi does not transmit pending orders.

X-06: Partial deliveries

Partial cancellations on item level.

X-07: Commission group

Kiabi does not use commission groups.

X-08: Service logos

Kiabi will not display service logos you transfer in the shop.

X-09: Error and status messages

Find the channel's error and status messages at "Channels > Kiabi (Hauptkanal) > Article status".

X-10: Templates

At Kiabi you cannot use templates.

X-11: Text configurator

The text configurator cannot be used for Kiabi.

X-12: Product text profile

You can use the product text profile to customize the product descriptions shown in the channel's shop (you can add information like components and bullet points, and configure the order in which these elements are displayed).

▪Go to "Basic data > Templates > Product text profiles" to create a profile.

▪Click on "Create new product text profile" in the left navigation bar (tab "Pages"). Enter a designation and click "Create".

▪Click on your profile's designation in the list and select which elements should be part of the product description.

▪Go to "Channels > Kiabi (Hauptkanal) > Settings" and switch to the tab "Product texts".

▪Select the option "Use configurable product text".

▪Select an assignment base (for example an attribute). All products containing this attribute will use the product text profile.

▪In the drop-down "Default value" choose the product text profile you want to use.

▪If you want to use different product text profiles for the different values of your assignment base, you can select them in the table below.

X-13: Title profile

You can use title profiles to configure the product titles shown in the channel's shop. For more information on title profiles, click here.

X-14: Cross prices

You can indicate cross prices for Kiabi by filling in the field Former RP.

Catalogue (Full)

Weekly on Sundays

Stock (Delta)

Every 15 minutes

Media

With catalogue

Retrieve and import orders

Every 30 minutes

Order messages

Every 30 minutes

Error and status messages

Daily