TIP: This Channel Sheet contains all channel-specific information for TikTok. |
CHANNEL BASICS
The following channels are available for TikTok:
CHANNEL |
SIGN |
ID |
CURRENCY |
|---|---|---|---|
TikTok (main channel) |
ttmc |
719 |
EUR |
TikTok UK |
ttuk |
720 |
GBP |
TikTok EU (main channel) |
tteu |
800 |
EUR |
TikTok ES |
ttes |
783 |
EUR |
TikTok DE |
ttde |
784 |
EUR |
TikTok IE |
ttie |
788 |
EUR |
TikTok FR |
ttfr |
818 |
EUR |
TikTok IT |
ttit |
819 |
EUR |
PRELIMINARY INFORMATION
•New to TB.One? Our webinars help you find your way around the software.
•The channel provides a test system (sandbox). While you're in the integration phase, use it to check how your content will look.
•Provide your product data in the language of the country channel.
•Go to the menu "Basic data > Storage > Warehouse settings" and check your settings for the channel (for more information, click here).
ATTENTION: The sale of products containing perfluoroalkyl and polyfluoroalkyl substances (PFAS) is prohibited in France since the 1st of January of 2026. |
CHANNEL-SPECIFIC SETTINGS, FEATURES, AND PROCESSES
REFERENCE NUMBER |
CHANNEL-SPECIFIC INSTRUCTIONS |
|---|---|
B-01: Payments |
Find your payment methods at "Basic data > Payment > Payment methods". Payments are managed by TikTok. When the channel is activated or, at the latest, when the first order comes in, a payment method with the channel name is created automatically. For the export to an ERP-system, you can freely select an export key. |
D-01: Product designation |
The length of the product designation is limited to min. 25 characters, max. 255, via title profile. We recommend using the title configurator. |
D-02: Special text |
TikTok does not use the field "Special text". |
D-03: Description |
The length of the product description is limited to 10,000 characters. Descriptions are mandatory. |
D-04: Components |
The following components are mandatory at TikTok: •Variant-forming components (color and size) •Components required for the value mapping •GPSR information-related components (see this section) To assign clusters automatically to the fitting sales category on the channel: •Provide the component "tiktok_title" |
D-05: Attributes |
The following attributes are mandatory at TikTok: •Attributes required for the value mapping For attributes, always comply with the channel's requirements. |
E-01: Article numbers |
Provide the following mandatory article numbers: •Article number •EAN (13-digit) EAN codes must be absolutely unique. Within one account, multiple identical codes are not permitted. The validity of the EANs provided is checked. |
E-02: Shipping information |
Provide the following mandatory shipping information: •Package type •Pack sizes (height, length, width in cm) •Weight (in kg) •Shipping type •Delivery time (10 days) The shipping information below is optional: •Country of origin and Intrastat category •Number of packing pieces |
E-03: Variant dimensions |
The following requirements apply for variant dimensions: •Use size and color, maximum 2 dimensions •Maximum number of variations is limited to 100 |
F-01: Media |
•Provide images in a commonly used format such as png or jpg. •Number: min. 1 product image, max. 9 product images •Size: min. 300 x 300px, max. 4,000 x 4,000px, max. 10MB •Resolution: no DPI requirement •Size of certifications, descriptions and size charts: min. 100 x 100px, max. 20,000 x 20,000px •Ratio: 4:3 or 3:4 (only for main and attributing media) •White side panels are added by TikTok to images that don’t meet the ratio requirements above |
G-01: Carrier |
•Use a carrier of your choice. •Shipping surcharges are not permitted. •Returns are handled via QR codes in the TikTok app. |
G-02: Delivery note |
You cannot configure the delivery notes for TikTok. |
G-03: Invoice |
You don't need to print invoices for TikTok. The channel sends the invoices to the customers. Print invoices for your own records only. |
G-04: Proposed return code |
You don't have to send return codes to the channel with your dispatch advices. |
G-05: Delivery documents in package |
Delivery note |
G-06: Refund deduction |
At TikTok you always reimburse customers for returned articles in full. If you have complaints about the condition of a returned article, consult the channel directly. |
G-07: Return causes |
To create return causes and states, go to "Basic data > Returns > Return causes" and "Basic data > Returns > Return states" . TikTok processes the return causes and states you transmit. Map them to the return causes and states used by the channel by assigning a key. Mapping a return cause |
X-01: Size grid |
TikTok does not use size grids. |
X-02: Base prices |
Provide base prices (price per kg, price per liter, etc.) for all articles that legally require you to do so. |
X-03: Categories |
For a complete list of all categories, go to "Basic data > Classification > Typification". To reduce the number of categories available for selection at the product, mark categories that you do not use as "not assignable". Channels change their categories from time to time. Any major changes will be announced in TB.One. Outdated categories are highlighted with a red icon. Move all affected products to valid categories. |
X-04: Value mapping |
Map at the category level for TikTok. The available channel values may differ from category to category. Some properties can also be mapped at the global level. Mandatory values for the value mapping include: •Standard components/attributes (colour, material, season, target group, gender, ...) •All channel properties/values marked as mandatory in the value mapping |
X-05: Pending orders |
TikTok does not transmit pending orders. |
X-06: Partial deliveries |
Partial cancellations and partial deliveries on item level. |
X-07: Commission group |
TikTok does not use commission groups. |
X-08: Service logos |
TikTok will not display service logos you transfer in the shop. |
X-09: Error and status messages |
Find the channel's error and status messages at "Channels > TikTok (Hauptkanal) > Article status". |
X-10: Templates |
At TikTok you cannot use templates. |
X-11: Text configurator |
The text configurator cannot be used for TikTok. |
X-12: Product text profile |
Product text profiles cannot be used for TikTok. |
X-13: Title profile |
Title profiles cannot be used for TikTok. |
X-14: Cross prices |
TikTok does not display cross prices. |
SPECIAL REQUIREMENTS
Requirements for General Product Safety Regulation (GPSR) data
To comply with the General Product Safety Regulation (GPSR) requirements, provide the following information:
•Responsible Person
•Manufacturer information
This information must be reported directly in the TikTok Seller Center.
In TB.One, create a product attribute for your GPSR information and add the identifiers provided by TikTok as attributes. Then, assign the attributes to your products with the corresponding identifiers as the attribute values.
Product attributes can be created manually, or imported via CSV or XML.
ATTENTION: |
DATA EXCHANGE TIMES
DATA |
TIME/FREQUENCY |
|---|---|
Catalogue (Full) |
Once a week |
Catalogue (Delta) |
6x a week |
Stock (Delta) |
Every 15 minutes |
Media |
With catalogue |
Retrieve and import orders |
Once an hour (Orders are exported with an 2 hour delay to avoid buyer's cancellations) |
Order messages |
Once an hour |
Error and status messages |
Once a day |