Why are Images Missing on a Marketplace

If your product images aren't fully appearing on your target marketplace, you need to verify two core areas. First, check if the image is successfully uploaded and present in TB.One. Second, confirm that the image's assigned media type is approved for export to that specific channel.

How to Check Your Image Export Configuration

To ensure your images are correctly configured for export, you can follow these steps:

•Open the affected product in TB.One.

•Navigate to the Media tab for the product.

•Use the filter for Distribution channel and select the affected marketplace.

•(Optional) To narrow your focus, set the Article filter to the specific article, such as a particular color or size.

You are now viewing all images currently included in the export for this article to the selected marketplace.

Resolve Missing Images or Approvals

If the desired image is not visible after applying the filters above, it indicates the image is either not in TB.One or is not configured for export. You can proceed with one of the following steps:

Scenario 1: The Image is Not Present in TB.One

1.Remove the filter for the Distribution channel. Now you will see all images for this article again, regardless of the channel.

2.If the required/desired image is still not displayed, it means the image is not available in TB.One. You must upload it either manually via the user interface (UI) or via your standard import process.

Scenario 2: The Image is Present but Not Approved for Export

1.If the required image is displayed after removing the channel filter (Step 1 above), note its corresponding Media Type (e.g., ‘Main Image', 'Back View', 'Front View’).

2.Navigate to Basic data > Properties > Media types.

3.Check whether the noted media type is approved for export to the affected marketplace.

4.If the media type is currently blocked, remove the export block so that the image is included in the export to the marketplace.

Final Check

In either case, please check whether the image is now part of the export to the marketplace. To do this, simply reactivate the Distribution channel filter in the Media tab of the product. If the image appears, you have successfully configured the export!