Marketplaces > Marketplaces A-F > Amazon > Order Processing with Amazon Prime for Merchants

Order Processing with Amazon Prime for Merchants

TIP:
If the connection with Amazon has been set up correctly for Prime, DPD or DHL labels (file format PNG) are created when importing Amazon orders into TB.One.

Processing Prime Orders in TB.One

As with regular orders, you can process Prime orders in the order list ("Orders > Order list"). Prime orders are marked with the Prime logo there. Shipping labels are  attached to these orders.

If you want to process several orders at once and print all of the related documents, select the orders and check the boxes "Delivery notes" and "External documents" below the order list. You may also configure TB.One so that shipping labels are automatically attached to the delivery note and printed together ("Admin > System settings > Documents", section "Delivery note").

Processing Prime Orders in an External System

If you export orders from TB.One to an external system, you have to use the XML standard "TB.Order". Currently it is not possible to use CSV export for Prime orders.

To identify Prime orders in the exported XML files, check the <SERVICE> node. Prime orders contain the following <SERVICE>:

<ORDER xmlns:xsd="http://www.w3.org/2001/XMLSchema">

 <ORDER_DATA>

         <ORDER_DATE>2016-02-12</ORDER_DATE>

         <TB_ID>131209</TB_ID>

[…]

         <SERVICES>

                 <SERVICE>

                         <CODE>FulfillmentServiceLevel</CODE>

                         <DESC>NextDay</DESC>

                         <PRICE>0</PRICE>

                 </SERVICE>

                 <SERVICE>

                         <CODE>IsPrime</CODE>

                         <DESC>1</DESC>

                         <PRICE>0</PRICE>

</SERVICE>

</SERVICES>

[…]

 </ORDER_DATA>

 

TIP:

•Find general information about order processing via REST/XML here.

•The specific REST calls used to retrieve order information and documents are listed here.

ATTENTION:

•Retrieve the shipping labels via REST.

•Mark each order as "exported" as soon as you successfully retrieved it and the associated label.

•The REST interface requires authentication with a user name and a password. You can create a user with API rights under "Admin > User".

•The highest frequency at which you can retrieve orders via REST is every 60 minutes.

Canceling a Label

Because shipping labels are already created during order import, all orders that arrive in TB.One already have shipping labels. If you need to cancel an order (for example, because stock is missing), you can also cancel the associated shipping label for reimbursement:

•Go to "Basic data > Shipping > Number ranges".

•Select the number range you use for Amazon Prime.

•In the right menu section ("Number range edit"), switch to the tab "Usage". Here, you see all created ship codes.

•You can filter the list by different criteria (for example, whether a label has already been printed).

•Select the ship code(s) you want to cancel.

•Click on "Cancel".

ATTENTION:

You can only cancel shipping labels within a specific time frame that you agree on with Amazon (usually 1 hour).