ZSS- What is the Zalando Shipping Solution?

Zalando ZSS is a service that supports your delivery and return processes internationally in Germany (DE), Austria (AT), the Netherlands (NL), France (FR), Belgium (BE), Sweden (SE), Denmark (DK), Finland (FI), Czech Republic (CZ), Italy (IT), Poland (PL) and Spain (ES). With ZSS, you profit from Zalando's logistics infrastructure.
 
With Zalando ZSS shipped articles remain your property throughout the entire process. Zalando merely takes over shipping to the end customers.

•Decide which mode you want to use assign for your deliveries. Zalando ZSS distinguishes between "Mother" and "Baby parcels". You can use this to control whether your goods are shipped loose or on pallets. Reach out to your contact person at Zalando, to choose a shipping mode in advance.

•Reach out to your contact person at Zalando to select one ZSS OPSC hub, you can choose between Hamburg (DE) or Lahr (DE) or Verona (IT).

•You ship from your own warehouse whenever orders come in.

•The Zalando Return Center collects incoming returns. When the returns fill up a shipping pallet or parcels, the articles are shipped directly to your warehouse. Coordinate the timing of shipments with Zalando.

•You use your own branding and packaging when selling on Zalando.

As soon TB.One receives the order data, your are provided with the corresponding shipping label. You will need the ZSS label to send your mother parcel or pallets to Zalando's Outbound Parcel Sorting Center (OPSC) in Hamburg (DE) or Lahr (DE) or Venona (IT) within the following 48 hours. From there, ZSS will ship to the end customers.

For more details, refer to the ZSS Outbound Shipping article.
 
Read the following chapters to find out, for which channels ZSS is available, what requirements you have to meet and how order management and label creation work.

For which channels is Zalando ZSS Available?

Basic data maintenance and export work the same way for Zalando ZSS  as they do for other Breuninger Dropship channels. Note that an integration on Zalando ZSS is only possible if you are already integrated on one of the Zalando Dropship channels or are in the process of integration.

The following list shows all subchannels for which ZSS is available with their signs and IDs. You can book them individually.

Requirements

Maintain your master data according to the requirements specified in the channel-specific manual. The channel-specific settings for Zalando ZSS correspond to those of other Zalando channels. The main difference lies in the order processing and the subsequent shipping and returns handling: With Zalando ZSS, you do not ship directly to the end customer. Instead, you are obligated to send the goods to your pre-selected Zalando's Outbound Parcel Sorting Center (OPSC) in Hamburg (DE) or Lahr (DE) or Verona (IT) within 48 hours. The delivery to end customers is handled by Zalando ZSS.

Order & return management

When your articles are ordered at Zalando, TB.One receives an order file with the shipping and return labels as well as the Zalando delivery documents. The Zalando delivery slip contains the delivery slip, return label and outbound label.

An order from Zalando is a shipping prompt. Find your orders in the menu "Orders > Order list". By default, the list is filtered for open orders. To see orders of a particular channel, please set the filter "distribution channel" accordingly.

Once you receive an order, you are obligated to ship the labeled parcels to the Zalando's Outbound Parcel Sorting Center (OPSC) you have selected in advance (Hamburg (DE) or Lahr (DE) or Verona(IT)), within 48h of receiving the delivery documents (delivery slip, return label and outbound label).

Once your delivery is recorded at the OPSC hub, the parcels are sorted and forwarded to the carrier's hub for delivery.

Label printing

As soon as Zalando receives an order, the shipping and return labels are automatically generated along with your order data in TB.One. Regardless of your process, tracking codes for the shipping and return labels are always generated automatically. Retrieve the label along with the order data as follows:

•Manually

Documents such as order sheets and pick lists are configured in the menu "Admin > System settings > Documents". There, activate the automatic output of PDF documents. Alternatively, you can use TB.Print to print the shipping labels.

•Automatically via REST

•Automatically via export

Additional information:

Zalando also offers additional information:

•Introduction to Zalando Shipping Solutions (ZSS)

•ZSS Outbound Shipping Process