Marketplaces > Marketplaces A-F > Douglas > CHANNEL SHEET: DOUGLAS

CHANNEL SHEET: DOUGLAS

TIP:
Use the integration guide to integrate new channels and refer to this Channel Sheet whenever the guide prompts you to.

This Channel Sheet contains all channel-specific information for Douglas.

CHANNEL BASICS

The following channels are available for Douglas:

CHANNEL	SIGN	ID	CURRENCY
Douglas (main channel)	doug	278	EUR
Douglas.de	dode	279	EUR
Douglas.at	doat	325	EUR
Douglas.it	doit	475	EUR
Douglas.nl	donl	347	EUR
Douglas.fr	nofr	700	EUR
Douglas.pl*	dopl	326	PLN
Douglas.ch*	doch	714	CHF
Douglas.es	does	737	EUR

ATTENTION: Douglas.pl* and Douglas.ch* differ from other channels in some aspects:

Douglas.pl

•In case of a return the customers send the articles to the channel. The channel collects the returns over a period of time and then ships them to your warehouse. Therefore, you need to add a different version of the return guide to packages for Douglas.pl orders

•For Douglas.pl, you can only create the mandatory return guide in TB.One. If you want to add other documents (such as delivery notes, and return labels), please provide them via your system, e.g. your OMS.

Douglas.ch

•Maintain your texts in French and German for Douglas.ch. The delivery note is bilingual and contains both French and German.

PRELIMINARY INFORMATION

•New to TB.One? Our webinars help you find your way around the software.

•The channel provides a test system (sandbox). While you're in the integration phase, use it to check how your content will look.

•Send the authorization key generated in the Douglas backend to your Solution Delivery Manager at Tradebyte. To find the key, click on your email address in the top-right corner of the Douglas backend to open the “My User Settings” menu. Then switch to the “API Key” tab to retrieve the key.

•Provide your product data in the language of the channel (Dutch, French, German, Italian or Polish). For Douglas.ch, both French and German texts are required.

•Go to the menu "Basic data > Storage > Warehouse settings" and check your settings for the channel (for more information, click here).

ATTENTION: The sale of products containing perfluoroalkyl and polyfluoroalkyl substances (PFAS) is prohibited in France since the 1st of January of 2026.
PFAS is commonly used in waterproof or stain-resistant finishes and cosmetics. Please audit your articles on French platforms to ensure they are compliant.

CHANNEL-SPECIFIC SETTINGS, FEATURES, AND PROCESSES

REFERENCE NUMBER

CHANNEL-SPECIFIC INSTRUCTIONS

B-01: Payments

Find your payment methods at "Basic data > Payment > Payment methods".

Payments are managed by Douglas. When the channel is activated or, at the latest, when the first order comes in, a payment method with the channel name is created automatically. For the export to an ERP-system, you can freely select an export key.

D-01: Product designation

The length of the product designation is not limited. To add variants (e.g. color) to titles via the product text configurator, you must use TWIG in the title profile.

D-02: Special text

Douglas does not use the field "Special text".

D-03: Description

The length of the product description is not limited. Please refer to Douglas' Content Guide.

D-04: Components

The following components are mandatory at Douglas:

•Variant-forming components (Size or color)

•"Inhaltsstoffe" (ingredients), "WEEE Nummer" (WEEE number) and "Anwendung" (application)

•Provide short texts describing how the product should be applied for the component "Anwendung".

To comply with the General Product Safety Regulation (GPSR) requirements, map the following channel properties:

•Company name

•Street

•Postal code

•City

•Country

•Web Contact Information

D-05: Attributes

Attributes are optional for Douglas and visible to end customers in the channel's shop.

Use the "Set Content" attribute to list the items in a set and separate the individual items in a set with this symbol: "|" (e.g. "Nail polish black (5 ml)| Nail polish navy (5 ml)| Nail polish white (5 ml)").

E-01: Article numbers

Provide the following article numbers:

•Article number

•EAN (13-digit)

EAN codes must be absolutely unique. Within one account, multiple identical codes are not permitted. The validity of the EANs provided is checked.

E-02: Shipping information

Provide the following mandatory shipping information:

•Package type

•Shipping type

•Country of origin and Intrastat category

The shipping information below is optional:

•Pack sizes (height, length, width in cm)

•Number of packing pieces

•Weight (in kg)

•Delivery time (in days)

E-03: Variant dimensions

The following requirements apply for variant dimensions:

•Variants can be created using only one variant dimension: either color or size.

•Within one category, variants for all products have to be created via the same variant dimension (e.g. only via "size").

•Size variants take priority over color variants.

More information on variant creation for Douglas can be found here.

F-01: Media

•Provide images in a commonly used format such as png or jpg.

•Number: Min. 3 to max. 5 article images

•Size: min. 1,063 x 1,063 px, max. 5MB per image

•Resolution: 150 DPI

•Images must be square shaped

•Additional "color blob image" recommended for products with color variants; a maximum of 5 images + one "color blob image" per article

TIP: Configure and assign your media types correctly, so that TB.One can export the images in the right order.
You need two media types:

•One for the article images,

•One for the color (color blob).

The media type for the color should use "COLOR" as both the master media type and as the export key. Article images need a media type which uses "IMAGE" for the export key and master media type.

For more information, please refer to Douglas' "Picture Guide".

G-01: Carrier

•Ship with DHL in Germany. For other channels, contact Douglas directly to request the list of mandatory carriers per country.

•Shipping surcharges are not permitted.

G-02: Delivery note

You can configure the Douglas delivery notes at "Admin > System settings > Documents" and add custom text.

Douglas.ch supports delivery notes in both French and German.

G-03: Invoice

You don't need to print invoices for Douglas. The channel sends the invoices to the customers. Print invoices for your own records only.

G-04: Proposed return code

Return codes are not required for Douglas, as they're not processed by the channel.

However, in order for Douglas to book returns successfully, a "Payable Balance" must be available in Mirakl. This is the necessary credit balance required by Douglas in order to process returns.

G-05: Delivery documents in package

•Delivery note, return label and return guide.

•For Douglas.pl, only the return guide is mandatory. Return guides can be created in TB.One for this channel only. To add other documents (e.g. delivery notes or return labels), please provide them via your own system (e.g. your OMS).

•Shipping labels are mandatory for Douglas.

Add those to your packages. These labels can only be generated in TB.One if a number range is maintained. If you generate the labels in TB.One, it is necessary to enter a return address under "Basic data > Returns > Returns addresses".

G-06: Refund deduction

At Douglas you always reimburse customers for returned articles in full. If you have complaints about the condition of a returned article, consult the channel directly.

G-07: Return causes

Douglas does not process return causes and states in TB.One.

For Douglas.pl, returns are sent directly to the channel by the customer. The channel collects returns over a period of time and then ships them to your warehouse.

X-01: Size grid

Douglas does not use size grids.

X-02: Base prices

Provide base prices (price per kg, price per liter, etc.) for all articles that legally require you to do so.

Base prices are mandatory for Douglas. Check at "Basic data > Prices > Units" if

all units you need are present, and create them if they aren't. Add the related Douglas keys.

If you've created new units, don't forget to configure them at "Basic data > Prices > Base prices" so that TB.One can perform valid calculations during export.

Possible units for base prices at Douglas include:

•"m" (currently not in use)

•"pair" (currently not in use)

•"kg"

•"ml" (e.g. for perfume or lipstick)

•"l"

•"cm" (currently not in use)

•"g" (e.g. for perfume or lipstick)

•"pieces" (e.g. for jewelry and accessories)

If you use any other units, contact the channel to request them.

Export keys for base prices:

•Base prices with quantities up to 250g/ml: "100"

•Base prices with higher quantities than 250g/ml: "1000"

Generally, the channel can understand the export keys "1", "10", "100", and "1000" for base prices.

X-03: Categories

For a complete list of all categories, go to "Channels > Douglas (DE main channel) > Categories".
Channels change their categories from time to time. Any major changes will be announced in TB.One. Outdated categories are highlighted with a red icon. Move all affected products to valid categories.

•Assign your products to a category from the Douglas category tree "Douglas (main channel) productFamily". This assignment is mandatory.

X-04: Value mapping

Map values at the global level for Douglas.

On category level, only exceptions to the global mapping are defined.

The following values are mandatory:

• "Inhaltsstoffe" (ingredients), "WEEE Nummer" (WEEE number) and "Anwendung" (application)

• Standard components/attributes (colour, material, season, target group, gender, ...)

It is also mandatory to assign your products to a category from the Douglas category tree "Douglas (main channel) productFamily".

TIP: You have the possibility to use an existing mapping of your product data stock for another Douglas country channel.
To do so, please contact your Tradebyte Solution Delivery Manager.

X-05: Pending orders

Douglas does not transmit pending orders.

X-06: Partial deliveries

Partial cancellations and partial deliveries on item level.

X-07: Commission group

Douglas does not use commission groups.

X-08: Service logos

Douglas will not display display service logos you transfer in the shop.

X-09: Error and status messages

Find the channel's error and status messages at "Channels > Douglas (DE main channel) > Article status".

X-10: Templates

At Douglas you cannot use templates.

X-11: Text configurator

The text configurator cannot be used for Douglas.

X-12: Product text profile

You can use the product text profile to customize the product descriptions shown in the channel's shop (you can add information like components and bullet points, and configure the order in which these elements are displayed).

▪Go to "Basic data > Templates > Product text profiles" to create a profile.

▪Click on "Create new product text profile" in the left navigation bar (tab "Pages"). Enter a designation and click "Create".

▪Click on your profile's designation in the list and select which elements should be part of the product description.

▪Go to "Channels > Douglas (DE main channel) > Settings" and switch to the tab "Product texts".

▪Select the option "Use configurable product text".

▪Select an assignment base (for example an attribute). All products containing this attribute will use the product text profile.

▪In the drop-down "Default value" choose the product text profile you want to use.

▪If you want to use different product text profiles for the different values of your assignment base, you can select them in the table below.

•You can add a special text via the product text profile

•You can add bullet points via the product text profile. If your bullet points are formatted in HTML, they can only be added to the product text profile via TWIG.

X-13: Title profile

You can use title profiles to configure the product titles shown in the channel's shop. For more information on title profiles, click here.

X-14: Cross prices

Douglas does not display cross prices.

SPECIAL REQUIREMENTS

Pricing information for Douglas

TOPIC	GUIDELINES & REQUIREMENTS
Minimum and maximum prices configuration	A minimum price as well as a minimum and/or a maximum price reduction can be maintained via "Channels > Douglas > Settings" if necessary. Please contact Tradebyte if you would like to use this feature.
Pricing information	At Douglas, only the retail price is mandatory. Former retail prices and MSRP are optional. Any other pricing information is not required.
Price data transmission	Douglas will use your price data transmitted to the channel only for retail price calculation. The channel has sole authority over all retail pricing in the shop to the end customer, including discounts and sales. Therefore, prices shown in TB.One do not reflect the final price displayed by Douglas. For more information, please reach out to the channel directly.
Price configuration	Prices have to be configured on the sub-channel level.

Variant creation for Douglas

The following requirements apply to variant creations:

•Variants can only be formed using one variant dimension, which must be color or size.

•Within one category, variants for all products have to be created using the same variant dimension (e.g. only via "size").

•Size variants always take priority over color variants. For products which have both, only size variants will be exported to the channel as a variant and different colors will appear as individual products on Douglas' shop.

•If the size is the same for all of a product's articles, the variant dimension mapped to "hexColor" (usually the color) will be used to created variants.

Here are some examples of how this works:

1.In this image (see Fig. 1), the variant used would be "Größe" (size):

Fig. 1: "Größe" (size) variant

2.Here, the variant is "Farbe" (color) (see Fig. 2). If "Länge" were to be mapped to the size attribute, the variant would still be "Farbe", because "Länge" is is the same for all of the product's articles:

Fig. 2: "Farbe" (color) variant

3.Since the channel only works with one variant dimension, the size ("Größe") would be used as the variant and the colors ("Farbe") would result in different products (see Fig. 3):

Fig. 3: Multiple products created with the variant "Farbe" (color)

4.Here, "Farbe" (color) is the variant (see Fig. 4). The "Design" cannot be used to create variants. Therefore, each "Design" value will create an individual product:

Fig. 4: "Farbe" (color) as variant

ATTENTION: If you update product variants after the export to the channel, an error message will be displayed!
To fix the issue and update the structure, please contact both Douglas and Tradebyte Support.

DATA EXCHANGE TIMES

DATA	TIME/FREQUENCY
Catalogue (Full)	Weekly, Sundays, 05:05 a.m.
Catalogue (Delta)	Daily, 05:05 a.m.
Stock (Delta)	Every 15 minutes
Media	With catalogue
Retrieve and import orders	Every 15 minutes
Order messages	Hourly
Error and status messages	3 times per day 06:00 a.m., 12:00 p.m, 06:00 p.m.