CHANNEL SHEET: VAN GRAAF

TIP:
Use the integration guide to integrate new channels and refer to this Channel Sheet whenever the guide prompts you to.

This Channel Sheet contains all channel-specific information for Van Graaf.

Van Graaf (main channel)

vghk

266

EUR

Van Graaf.de

vgde

267

EUR

B-01: Payments

Find your payment methods at "Basic data > Payment > Payment methods".

Payments are managed by Van Graaf. When the channel is activated or, at the latest, when the first order comes in, a payment method with the channel name is created automatically. For the export to an ERP-system, you can freely select an export key.

D-01: Product designation

•The product designation is mandatory for Van Graaf.

•The length of the product designation is limited to 60 characters.

•Comply with the structure of the product name: Gender and category are mandatory.

•Add the genders via the title.

•Split the product designation into common noun/proper name. The proper name is optional.

•When using a proper name, always insert a hyphen between category and proper name.

•Special characters are not allowed.

D-02: Special text

Van Graaf does not use the field "Special text".

D-03: Description

•The length of the product description is limited to 500 characters.

•The product description is optional.

D-04: Components

The following components are mandatory at Van Graaf:

•Variant-forming components (size and color)

•Properties marked as mandatory in the value mapping

•Manufacturer information to comply with the General Product Safety Regulation (GPSR) requirements (see components listed below)

Mandatory components for General Product Safety Regulation (GPSR) information:

•"Hersteller Name" - Manufacturer's name

•"Hersteller Straße" - Manufacturer's street address

•"Hersteller Hausnummer" - Manufacturer's street number

•"Hersteller Postleitzahl" - Manufacturer's postcode

•"Hersteller Ort" - Manufacturer's city

•"Hersteller Land" - Manufacturer's country

•"E-Mail-Adresse Hersteller" -Manufacturer's email address

D-05: Attributes

The following attributes are mandatory at Van Graaf:

• Properties marked as mandatory in the value mapping

E-01: Article numbers

Provide the following article numbers:

•Article number (max. 48 digits)

•EAN (13-digit)

EAN codes must be absolutely unique. Within one account, multiple identical codes are not permitted. The validity of the EANs provided is checked.

The article number and the EAN code must not be changed retrospectively.

E-02: Shipping information

Provide the following mandatory shipping information:

•Package type

•Shipping type

•Delivery time (in days)

•Country of origin and Intrastat category

The shipping information listed below is optional:

•Pack sizes (height, length, width in cm)

•Number of packing pieces

•Weight (in kg)

E-03: Variant dimensions

The following requirements apply for variant dimensions:

•Variant creation via size and color only

•After submitting your item data to Van Graaf, variant-forming attributes for a respective article number must not change

Van Graaf does not limit the number or type of variant dimensions.

F-01: Media

•Provide images in a commonly used format such as png or jpg.

•Number: Min. 3 article images (front, back, and detail)

•Size: 1,920 x 2,562 px per article image, 500 x 500 px for colour tiles

•Resolution: 72 DPI

•Product medias are not processed. Provide your media on the article level.

•Map your media types to the channel's media types.

•Avoid retrospective changes of your medias.

•Refer to the channel's style guide for more information. Your Solution Delivery Manager will forward this guide to you during the integration.

G-01: Carrier

•Ship with DHL

•Shipping surcharges are not permitted.

G-02: Delivery note

You cannot configure the delivery notes for Van Graaf.

G-03: Invoice

You don't need to print invoices for Van Graaf. The channel sends the invoices to the customers. Print invoices for your own records only.

G-04: Proposed return code

Dispatch advices you forward to the channel must include a proposed return code for the return shipment label.

To that end, do one of the following:

a)configure a number range in TB.One.

b)if you manage orders outside TB.One, configure your system so that it forwards the return code to TB.One (CSV/XML: "IDCODE_RETURN_PROPOSAL").

c)manually enter return codes during order processing.
Activate the required input field in the menu "Admin > System settings > Order processing" under "Manual input Return code proposal". The field ("Ret.-Code Prop.") will then be displayed for each order on the tab "Delivery & Cancellation".

Please ensure that every ship-code is transmitted only once. The estimated return-code must be provided with the shipping notification.

G-05: Delivery documents in package

Return note (different versions for VAN GRAAF and P&C Hamburg) and return label

G-06: Refund deduction

At Van Graaf you always reimburse customers for returned articles in full. If you have complaints about the condition of a returned article, consult the channel directly.

G-07: Return causes

To create return causes and states, go to "Basic data > Returns > Return causes" and "Basic data > Returns > Return states" .

Van Graaf processes the return causes and states you transmit. Map them to the return causes and states used by the channel by assigning a key.

Mapping a return cause
 

The following table shows which return causes are used at Van Graaf and their corresponding keys:

X-01: Size grid

Van Graaf does not use size grids.

X-02: Base prices

No base prices are required at Van Graaf.

X-03: Categories

For a complete list of all categories, go to "Basic data > Classification > Typification". To reduce the number of categories available for selection at the product, mark categories that you do not use as "not assignable".

Channels change their categories from time to time. Any major changes will be announced in TB.One. Outdated categories are highlighted with a red icon. Move all affected products to valid categories.

X-04: Value mapping

Map values at the global level for Van Graaf.

You can define exceptions to the global mapping at category level.

The following values are mandatory in the value mapping:

•Standard components/attributes (colour, material, season, target group, gender, ...)

•Components and attributes marked as mandatory in the value mapping

X-05: Pending orders

Van Graaf does not transmit pending orders.

X-06: Partial deliveries

Partial cancellations and partial deliveries on item level.

Therefore, when an order is partially canceled, the affected order items must be canceled in their entirety. Generally, the ordered quantity (for example: 2, must be processed as "quantity 2," not as "2 x quantity 1").

X-07: Commission group

Van Graaf does not use commission groups.

X-08: Service logos

Van Graaf will not display service logos you transfer in the shop.

X-09: Error and status messages

Van Graaf does not provide error and status messages.

X-10: Templates

At Van Graaf you cannot use templates.

X-11: Text configurator

The text configurator cannot be used for Van Graaf.

X-12: Product text profile

Product text profiles cannot be used for Van Graaf.

X-13: Title profile

You can use title profiles to configure the product titles shown in the channel's shop. For more information on title profiles, click here.

X-14: Cross prices

You can indicate cross prices for Van Graaf by filling in the field Former RP.

Catalogue (Full)

02:00 a.m.

Catalogue (Delta)

08:00 a.m. to 08:00 p.m.; every 2 hours

Stock (Delta)

Every 30 minutes

Media

With catalogue

Retrieve and import orders

Every 30 minutes

Order messages

6:40 a.m. - 11:40 p.m.; hourly