Set Up Returns Handling

At "Basic data > Returns", define the address to which returned goods should be sent. For effective returns management (and for evaluation purposes) you have the option to enter return reasons and return states individually.

1. RETURN ADDRESS

The sub-menu "Basic data > Returns > Return addresses" allows you to define an individual return address for each channel. Strictly speaking, the addresses provided in this menu not only refer to returns, but generally serve as the shipping address whenever you create labels in TB.One. Specifying a return address is mandatory.

To create a new address, select the tab "Pages" from the left navigation bar and click on "Create new return address". Enter the address in the editing window on the right. For some channels (e.g. Amazon Prime), it is also mandatory to provide an email address and a telephone number.

In the section "Filter", you can limit the validity of the address to a specific channel and/or a flag by selecting the respective value from the drop-down menu. When you are done, save your settings.

2. RETURN CAUSES

Return causes are configured in the menu "Basic data > Returns > Return causes". To evaluate your returned items, you can create individual return causes in this menu (grouped hierarchically in categories). Select the tab "Pages" in the left navigation bar and click on "New return category". Enter a designation in the editing menu on the right and click on "Save" to add your own categories to the default options. To remove an existing category or cause, click on "Delete" in the respective row in the table.

You can create a new return cause by clicking "+Return reason" in the line of the respective category. The cause will then automatically be part of that category, but you can move it to another category at any time by using the drop-down list "Returns category" in the editing window. In addition to a designation (mandatory), you may enter an import key (necessary if you provide your order messages via import).

It is possible to transfer the return causes to some of the channels. In that case, you would have to request a key from the channel and enter it in the editing window (or assign the correct key from a drop-down list). If a channel is not shown in the editing window, it cannot process return reasons. Do not forget to save your settings.

If you work with the scan desktop, you can print the barcodes for your return causes. To do so, select the tab "Pages" in the left navigation bar and click on "Print return codes". If you only want to print the code for one return cause, click on it to open the editing window and click the Button "Print return code" at the bottom.

3. RETURN STATES

Returned goods can arrive in different states. The various signifiers used to record the state of returned goods are managed at "Basic data > Returns > Return states". Click on the preexisting default return states to edit them. If you import your order messages, enter an import key to be able to transfer the state.

The return states can also be forwarded to some of the channels. In that case, you would have to request a key from the channel and enter it in the editing window (or assign the correct key from a drop-down list). If a channel is not shown in the editing window, it cannot process return states. Existing states can be removed by clicking "Delete" in the editing window. To create a new state, select "Pages" in the left navigation bar and click on the "New state".