CHANNEL SHEET: INNOBE

TIP:
Use the integration guide to integrate new channels and refer to this Channel Sheet whenever the guide prompts you to.

This Channel Sheet contains all channel-specific information for InnoBE.

InnoBE

inbe

346

EUR

B-01: Payments

Find your payment methods at "Basic data > Payment > Payment methods".

Payments are managed by InnoBE. When the channel is activated or, at the latest, when the first order comes in, a payment method with the channel name is created automatically. For the export to an ERP-system, you can freely select an export key.

D-01: Product designation

•The product designation is mandatory for InnoBE.

•The length of the product designation is limited to 56 characters (28 characters recommended).

•Use common noun and proper name via the title configurator.

•The title profile can be used.

D-02: Special text

InnoBE does not use the field "Special text".

D-03: Description

•The product description is mandatory for InnoBE.

•The length of the product description is limited to 5000 characters.

D-04: Components

The following components are mandatory at InnoBE:

•Variant-forming components (color, size, ...)

•Product properties required for the value mapping

•Components for GPSR (General Product Safety Regulation) information - See this section for more information

D-05: Attributes

The following attributes are mandatory at InnoBE:

•Product properties required for the value mapping

Comply with the channel's requirements.

E-01: Article numbers

Provide the following article numbers:

•Article number

•EAN (13-digit)

EAN codes must be absolutely unique. Within one account, multiple identical codes are not permitted. The validity of the EANs provided is checked.

E-02: Shipping information

Provide the following mandatory shipping information:

•Package type

•Shipping type

The shipping information listed below is optional:

•Weight (in kg)

•Country of origin and Intrastat category

•Pack sizes (height, length, width in cm)

•Number of packing pieces

•Delivery time (in days)

E-03: Variant dimensions

The following requirements apply for variant dimensions:

•Variant creation via size and color

InnoBE does not limit the number of variant dimensions.

F-01: Media

•Provide images in a commonly used format such as png or jpg.

•Number: Max. 6 article images, no product images

•Size: 1050 x 1200 px

•Resolution: No DPI requirement

•Follow the channel's image guide.

G-01: Carrier

•Use a carrier of your choice.

•You can define surcharges for your InnoBE shipping types at "Basic data > Prices > Surcharges/Discounts".

•For returns, the merchant's address will be used as return address.

G-02: Delivery note

You can configure the InnoBE delivery notes at "Admin > System settings > Documents" and add custom text.

G-03: Invoice

Invoices are optional for InnoBE. However, they must be enclosed if requested by the end customer.

Provide your invoices in Dutch, English or French. A channel-compliant template is also available.

G-04: Proposed return code

Dispatch advices you forward to the channel must include a proposed return code for the return shipment label.

To that end, do one of the following:

a)configure a number range in TB.One.

b)if you manage orders outside TB.One, configure your system so that it forwards the return code to TB.One (CSV/XML: "IDCODE_RETURN_PROPOSAL").

c)manually enter return codes during order processing.
Activate the required input field in the menu "Admin > System settings > Order processing" under "Manual input Return code proposal". The field ("Ret.-Code Prop.") will then be displayed for each order on the tab "Delivery & Cancellation".

G-05: Delivery documents in package

•Delivery note and return label. The invoice is optional.

•Invoices are mandatory only when a customer requests one, or when shipping to France and the Netherlands.

•Documents can be provided in either English, Dutch or French.

G-06: Refund deduction

At InnoBE you always reimburse customers for returned articles in full. If you have complaints about the condition of a returned article, consult the channel directly.

G-07: Return causes

InnoBE does not process return causes and states.

X-01: Size grid

InnoBE does not use size grids.

X-02: Base prices

No base prices are required at InnoBE.

X-03: Categories

For a complete list of all categories, go to "Channels > InnoBE > Categories".
Channels change their categories from time to time. Any major changes will be announced in TB.One. Outdated categories are highlighted with a red icon. Move all affected products to valid categories.

X-04: Value mapping

Map values at the global level for InnoBE.

You can define exceptions to the global mapping at category level.

The following values are mandatory in the value mapping:

•Standard components/attributes (colour, material, season, target group, gender, ...)

•All mandatory channel properties and values

•Channel properties required to provide your GPSR (General Product Safety Regulation) information - See the section below for the complete list

Channel properties for GPSR (General Product Safety Regulation) information:

Assign your GPSR information to the following channel properties:

•"Company Name Manufacturer"

•"Postal Address Manufacturer"

•"Email manufacturer"

•"Safety Representative Manufacturer"

For product safety information and product warnings, make sure to distinguish the values between Dutch and French:

•"Product Safety Info" - Dutch

•"Product safety info (productSafetyInfo [fr_BE])" - French

•"Products warnings" - Dutch

•"Products warnings (productsWarnings [fr_BE])" - French

X-05: Pending orders

InnoBE transmits pending orders.

X-06: Partial deliveries

Partial cancellations and partial deliveries on item level.

X-07: Commission group

InnoBE does not use commission groups.

X-08: Service logos

InnoBE will not display service logos you transfer in the shop.

X-09: Error and status messages

Find the channel's error and status messages at "Channels > InnoBE > Article status".

X-10: Templates

At InnoBE you cannot use templates.

X-11: Text configurator

The text configurator cannot be used for InnoBE.

X-12: Product text profile

You can use the product text profile to customize the product descriptions shown in the channel's shop (you can add information like components and bullet points, and configure the order in which these elements are displayed).

▪Go to "Basic data > Templates > Product text profiles" to create a profile.

▪Click on "Create new product text profile" in the left navigation bar (tab "Pages"). Enter a designation and click "Create".

▪Click on your profile's designation in the list and select which elements should be part of the product description.

▪Go to "Channels > InnoBE > Settings" and switch to the tab "Product texts".

▪Select the option "Use configurable product text".

▪Select an assignment base (for example an attribute). All products containing this attribute will use the product text profile.

▪In the drop-down "Default value" choose the product text profile you want to use.

▪If you want to use different product text profiles for the different values of your assignment base, you can select them in the table below.

We recommend using bullet points with the product text profile.

X-13: Title profile

You can use title profiles to configure the product titles shown in the channel's shop. For more information on title profiles, click here.

Only use name/category/product attributes to create a title profile for InnoBE.

X-14: Cross prices

You can indicate cross prices for InnoBE by filling in the field Former RP.

Catalogue (Full)

On Sundays

Catalogue (Delta)

Daily

Stock (Delta)

Every 15 minutes

Media

With catalogue

Retrieve and import orders

Twice an hour

Order messages

Every hours

Error and status messages

Daily